Kralis Help Center
Guides and Support
Find self-service guides for Kralis products or contact Netrobase support when your school needs help.
How We Can Help
Start with the channel that best matches the help you need.
Guides and helpful tips
Use the local Kralis guides for setup, onboarding, daily school workflows, and product-specific tips.
Open guidesSupport requests
Email the support team when you need help with access, configuration, usage questions, or unexpected behavior.
[email protected]Issue details
Include your school name, the affected module, screenshots where useful, and the steps that led to the issue.
What to includeContact Support
For guides, product questions, account help, bug reports, or school setup support, reach the Netrobase support team by email.
[email protected]Product Help
Get assistance with SRMS, CBT, LMS, Fees, AI, onboarding, user accounts, and school configuration.
Response Window
Support requests are reviewed by the team and prioritized by urgency, product area, and impact on school operations.
Include These Details
Clear support requests help the team understand the issue and respond with the right next step.
Request Checklist
- Your school or organization name
- The Kralis product area involved, such as SRMS, CBT, LMS, Fees, AI, or accounts
- The email address or role of the affected user, without sharing passwords
- A short description of what you expected and what happened instead
- Screenshots, error messages, dates, or reference IDs where available